Thankfully every detail concerning guest care was well covered at the butler academy in a four-part course. So here goes with the first of a four-part series on how to deal with this vexing problem.
The first topic: "How do you fulfill your guests' dietary needs, restrictions, or favorites?"
First of all we have a Guest Registry Log that details a previous guest's needs or requests. This might include such things as Splenda instead of sugar, a gluten-free diet, tea rather than coffee, a soft boiled egg instead of scrambled or fried and on and on until your eyes glaze over. Since I intensely dislike our chef, I'm always delighted to pass along these annoying little notes just to get him all stirred up and crazy.
If it's a first-time notable guest headed our way, there's no problem at all in calling their office, their personal secretary, or their house manager to find out any personal needs or requirements. Sometimes there's a form letter these people email right back, itemizing any special idiosyncrasies. Some go so far as to specify what magazines are appreciated - which I don't appreciate one bit. The most I'm willing to do is put gender-specific magazines in a guest's room. But to run all over town to find a certain title? Forget it.
If the guest is way up there on the fancy-pants list, like European royalty or some significant politician from Washington, you can bet that
And finally, if we have no notice or information regarding the plague that's about to hit, there's no problem at all in simply asking the new guest "Is there anything we can get you while you're here?"
Which we may or may not do, depending entirely upon their uppity stature or the threat we face if we don't. I'll admit that on rare occasions it's actually fun having house guests, contingent upon their pleasant nature or entertainment value. But generally speaking it's just drudgery and extra work.
Thanks for dropping in this evening,
Andrew
PS: This post is dedicated to Liz, Stacy, Butler Fan, Jeff, Molly and Jason, who all asked this very same question about seeing after a guest's dietary needs.
You really make me laugh sometimes Andrew. I'm a butler myself in a big house outside of Milwaukee and I wish I could blow house guests off like you do, but I think I would be looking for another job the next day! Steve
ReplyDeleteIt's not that we really blow them off, Steve. We just don't let them trample all over us, which they're fully capable of doing. But as a fellow butler, you know that already, right? I hope you're working for a rich beer family there in Milwaukee, with some nice "perks" from the brewery. Andrew
DeleteThanks for writing back Andrew. No, I don't work directly for the beer families but for supporting agents in the legal field who are rich enough themselves. They might get perks from the brewery but it doesn't trickle down to us in the house staff. Again thanks for the laughs. I'll be following you for future blog posts. I think I am learning as much from you as I did in the "butler school" as you call it. Steve
DeleteAndrew, This post really made me laugh also - mostly because of the way you wrote it. Always enjoy reading about your blog and I just started reading your book. Joe
ReplyDeleteAlways nice to hear from you, Joe, and glad you got a chuckle. It tickles me that you're reading the book, and hope you'll let me know your reaction/opinion--especially if you get more chuckles.
DeleteAndrew
Hi Andrew,
ReplyDeleteThanks for the shout out (do people still say that or am I dating myself?) and thanks for answering more than a few of my questions. Looking forward to the next post.
"Shout out" is here to stay, I think. What else would we call it -- a mention, or acknowledgement? Way too boring, don't you think? In any case, the next post is about Valet Services, also on your list of questions. (Was that another shout out?) I've had fun writing this four-part series and appreciate you suggesting it. Andrew
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